Michelle joined Heartland Bank as the CEO on 22 July 2024 with more than 30 years’ experience in banking and financial services. Originally from Buccan in Queensland, Michelle has held executive roles in retail banking, business banking, customer service and operations. Michelle comes to Heartland Bank from RACQ Bank in Queensland where she was Chief Executive Banking. Previously, Michelle was Chief Executive Officer of Bank of Melbourne, and worked in senior roles at Bankwest, Commonwealth Bank of Australia and Westpac.

Michelle is an experienced Chief Executive with a strength in delivering cultural transformation and market leading service within the Financial Services Industry. Her strengths include values-based leadership, uniting teams behind a purpose and vision, with a focus on achieving best in class business performance.